Though we strive to ensure that you enjoy quality services from our experts, there may be instances where a refund is necessary. Please note that a refund request will only be honored under the following conditions:

Failure to Deliver

If any of our team members fail to deliver your draft by the stipulated time. For more details on our service delivery, please visit our How It Works page.

Duplicate Transactions

If a duplicate transaction or order occurs, only one of the transactions will be reversed. The reversal will apply to the later debit or transaction. For information on transaction policies, check our Terms and Conditions page.

Mistaken Orders

If your order was mistakenly placed, a refund will only be processed if your order has not yet been assigned. For further clarification on order placement, please refer to our Terms and Conditions page.

Refund Requests

We will not honor any refund requests outside of these three conditions. For details on our money-back guarantee, please read our Money-Back Guarantee page.

If you have any questions or need assistance with a refund request, please contact us through our Contact page.